Managed Services
Your Oracle environment, fully managed — so your team can focus on what they were hired to do.
Service Overview
Building and retaining an internal Oracle team is expensive, time-consuming, and increasingly difficult in competitive hiring markets. For many enterprise organisations, the right answer is not to grow the team. It is to find a partner who can operate as the team.
Simalaya’s managed services model gives your organisation a fully staffed, senior-led Oracle function operating under a clearly defined service agreement. We take responsibility for the day-to-day operation of your Oracle environment: monitoring, incident management, change management, performance optimisation, and regular governance reporting.
You retain strategic oversight. We handle the operational complexity. Engagements are structured, contracted, and governed. There are no surprises in scope, no unexpected cost escalations, and no ambiguity about who is responsible for what.
What We Deliver
- Full Oracle application operations - ongoing management of your Oracle environment
- Proactive monitoring - performance tracking, capacity planning, and issue prevention
- Change management - assessment, scheduling, and implementation of system changes
- Incident and problem management - structured resolution with documented root cause
- Release and patch management - Oracle update cycle managed end-to-end
- Flexible capacity model - resource levels adjusted as your programme evolves
- Monthly governance reporting - performance against SLA, incident analysis, forward plan
- Oracle AI agent operations - ongoing management and governance of deployed Oracle AI agents within your managed environment
- Functional advisory - regular process reviews and Oracle optimisation recommendations included
- Quarterly business reviews - strategic alignment between your Oracle environment and evolving business requirements
Engagement Models
Full Managed Operations
Simalaya operates as your Oracle function end-to-end. Covers all application management, monitoring, incident resolution, patch management, change control, and governance reporting. Suitable for organisations with no internal Oracle team or those seeking to replace multiple fragmented support arrangements with a single governed service.
Hybrid Managed Operations
Simalaya supplements your internal Oracle capability with defined managed services layers. Typical model: Simalaya manages infrastructure, patch, and technical operations; client retains functional ownership. Formal interface points and SLAs are defined for both layers, with clear escalation paths and named contacts on both sides. This model is well-suited to organisations with established Oracle functional teams who need structured technical managed services without replacing their internal capability entirely.
Typical Engagement Lifecycle
Onboarding
Environment audit, documentation of current state, SLA definition, team introductions, and transition planning. Typically 4 to 6 weeks – ensuring stability and zero disruption from the first day of live managed operations.
Steady State
Full managed operations under agreed SLA. Monthly governance reviews. Named consultant access. Proactive advisory included.
Optimisation Reviews
Quarterly reviews assess performance, identify optimisation opportunities, and adjust the engagement scope as the business evolves.
Talk to us about taking over the operational management of your Oracle environment.
We deliver professional services for Oracle products. We do not resell Oracle licenses.